3938国开电大专科《管理英语2》历年期末考试题库试题及答案

《3938国开电大专科《管理英语2》历年期末考试题库试题及答案》由会员分享，可在线阅读，更多相关《3938国开电大专科《管理英语2》历年期末考试题库试题及答案（52页珍藏版）》请在装配图网上搜索。

1、3938国开电大专科《管理英语2》历年期末考试题库试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。 1.-Would you mind filling the questionnaire for me? -_______________ A.No problem. B.Sorry，I can＇t go there. C.I really appreciate that. [答案]A 2.-Can you stay here longer? -_______，but I have to be back tomorrow.

2、A.I＇d love to B.No，thank you C.I＇m afraid not [答案]A 3.-Our company is doing a customer service questionnaire.May I take you a moment? -_______________ A.It doesn＇t matter. B.By all means. C.I have no idea. [答案]B 4.-I am sorry.Now what were we talking about? -_______________ A.Never mind. B.That＇s OK

3、. C.You were saying that you used to be a teacher. [答案]C 5.Hello， is that service center?The elevator of our apartment doesn＇t work. -_______________ A.Oh，I don＇t know what＇s wrong with it. B.Sorry，I＇ll have it checked out at once. C.OK，I see.Thank you. [答案]B 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、

4、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。 6.Let＇s_________our plan. A.start B.started C.starting [答案]A 7.I didn’t do_________last week. A.nothing B.something C.anything [答案]C 8.According to their feedback sheets， the participants are all with the training. A.satisfied B.satisfying C.satisfactory [答案]A 9.

5、The Jiahe Community Service Center is about to service for residents. A.provided B.provide C.providing [答案]B 10.I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing. A.point out B.point at C.point in [答案]A 11.I have coffee_________breakfast time. A.at

6、B.in C.on [答案]A 12.Hiring the right employee_________you_________a thousand times over in high employee morale. A.pays…off B.take…off C.pays…back [答案]C 13.Are you familiar_________the saying，“it＇s not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in [答案]A 14.We

7、should take the degree_________account when we recruit a new secretary. A.with B.into C.of [答案]B 15.The candidate should dress in a manner that is appropriate to the position_________he is applying. A.for which B.which C.that [答案]A 16.Participants have_________the Productivity Analysis Worksheet. A.

8、completing B.been completed C.completed [答案]C 17.Under no circumstance_________to tell lies to the public. A.the companies are allowed B.are the companies allowed C.the companies will allow [答案]B 18.We_________it very much that you＇ve come to give us a timely ride.Otherwise we would miss the train.

9、A.appreciate B.expect C.promise [答案]A 19.We feel_________with the inconvenience the service center brought us. A.disappointed B.worried C.surprised [答案]A 20.I would rather_________two weeks earlier. A.you should come here B.you came here C.you had come here [答案]C 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、

10、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1 The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.They also keep out the wind.Even if it is blowing outside， we are nice and warm inside.In the summerhouses keep the

11、 hot sun from us.When it rains，they keep us from getting wet. Houses are also places where we can feel safe.People can＇t get at us or our things.Houses give us a place to be together with our families and friends.Mothers and fathers care for their children there.The children play there.The family ea

12、t and sleep under the same roof， Houses are different in many ways.They are made of different things.Some houses are made of wood.Some are made of stone.Sometimes more than one thing is used to make a house. Houses come in different sizes.Some houses have only one room， Some houses have more than on

13、e room.Big apartment houses found in cities have a great many rooms.They hold many families.The rooms in which each family lives are called an apartment. Houses are different in the ways they are built.Houses in hot countries can be lightly built.In places i trains much of the time， houses must keep

14、 out the water. 21.Which of the following is NOT mentioned in the passage? A.People feel safe in house. B.Families and friends live in the same house. C.Children often play in house. [答案]B 22.According to the passage， the house can keep out A.the wind B.the snow C.the wind and the snow [答案]C 23.Hous

15、es are in sizes and many ways A.beautiful B.the same C.different [答案]C 24.Which of the following is probably NOT the thing used to build houses? A.steel B.cotton C.stone [答案]B 25.From the passage we can infer that people A.in hot places like to live the lightly-built houses to get heat B.in the cold

16、 places like to live in the strong houses to keep safe C.in some places where i trains much of the time like to live in house which can keep [答案]A 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2 Feedback from your customers is very important.The more information you have from them，

17、the more competitive you will be in your field.The following techniques will help you know what the customers think of your business. Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When hotel customers are aske

18、d what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but underused ways forgetting fee

19、dback.For example， you can act as one of the customers in a wheelchair， and see how you＇re treated.Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys.This is one of the most well-

20、established feedback techniques.When well-conducted，they usually work well. Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable，as well as the least costly，of your customer feedback sources.Their communication with

21、the customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want，you＇re wasting your time.Implement one，two，three or all of the above techniques，and your service and product will improve overnight. 26.Hotel c

22、ustomers and hotel staff think the same about breakfast. [答案]F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. [答案]T 28.It＇s not necessary to know about the customers’ needs and preferences. [答案]F 29.Questionnaires are useful in getti

23、ng feedback from customers. [答案]T 30.Front-line staff have nothing to do with improving customer service. [答案]F 四、翻译(共计20分，每小题4分) 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答匙纸上。 31.On the last day of the old year， there is a family dinner. A.在老年人的最后日子，通常有一顿家庭餐。 B.在即将过去的一年的最后一天，会有一次家庭聚餐。 C.在过去的日子里，经常有家庭聚

24、餐。 [答案]B 32.Will you be involved in opening the new office? A.你会加人新办公室吗? B.你会参与开设新办公室的工作吗? C.你会被卷人到新办公室的工作中吗? [答案]B 33.I think what should be done is to create more job opportunities for students. A.我认为我们需要为学生们创造更多的工作机会。 B.我认为我们将来要给学生们更多机会。 C.我认为我们已经给了学生们更多的工作机会。 [答案]A 34.I want to leave a littl

25、e room in the budget，just in case. A.我想在桶里留点地方，以备不时之需。 B.我想在预算里留着空间，结果发生了意外。 C.我想留一点预算空间，以防万一。 [答案]C 35.A true friend is someone who reaches for your hand and touches your heart. A.一个真实的朋友就是能伸出他的手触碰你心灵的人。 B.一个真实的朋友就是能伸出他的手理解你心灵的人。 C.真正的朋友是一个可以援手帮助并感动你心扉的人。 [答案]C 2020年9月试题及答案 一、交际用语(每小题2分，共10分)

26、 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。 1. -What＇s the matter with you? -_______________ A. It matters with you. B. Not too bad. C. I feel a bit sick. [答案]C 2. -Hi， Helen， I＇ll have an interview tomorrow. I＇m afraid I can＇t make it. -_______________ A. Sure， you can. Take it easy. B. I＇m sorry to hear th

27、at， C. That＇s all right. [答案]A 3. -Have you ever been to Tokyo? -_______________ A. No， I didn＇t go there last year. B. No， but I hope to go there next year. C. Tokyo is a busy city. [答案]B 4. -Our company is doing a customer service questionnaire. May I take you a moment? -_______________ A. It does

28、n＇t matter. B. By all means. C. I have no idea. [答案]B 5. -_______________ -It will take at least two weeks. A. How soon will you finish our annual report? B. When will you finish our annual report? C. How long have you finished our annual report? [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选

29、出一个能填入空白处的正确选项，并将答案序号写在答题纸上。 6. He was always _________in sharing his enormous knowledge. A. generous B. generation C. generate [答案]A 7. The candidate should dress in a manner that is appropriate to the position_________he is applying. A. for which B. which C. that [答案]A 8. _________the feedback is

30、 very helpful for planning future meetings and events. A. Get B. Getting C. To get [答案]B 9. His action is always _________with his words. A．constant B. continuous C．consistent [答案]C 10. Participants have _________the Productivity Analysis Worksheet. A. completing B. been completed C. completed [答案]C

31、 11. People _________find useful information from the annual report. A. could B. dared C. had to [答案]A 12. The enemy has strengthened their _________position. A. protective B. defensive C. offensive [答案]B 13. More than 30 people _________the position. A. applied for B. applied to C. applied in [答案]A

32、 14. Look! _________ A. Here are the bus comes. B. Here comes the bus. C. The bus here come. [答案]B 15. Customers _________refuse to filing the questionnaire are not permitted to buy the product. A. what B. which C. Who [答案]C 16. The music _________like the singing of a bird. A. hears B. listens C. s

33、ounds [答案]C 17. I like cooking for my friends in _________free time. A. me B. my C. mine [答案]B 18. You＇d better have your hair _________before going to your friend＇s wedding. A. cutting B. cut C. to cut [答案]B 19. Her article is _________in her class. A. better B. well C. the best [答案]C 20. You must

34、_________the annual certification of employment online within 15 days. A. submit B. omit C. commit [答案]A 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make co

35、ntact with and provide services to new parents. Elaine has accepted a job with PP HC. She has a degree in psychology but has never done this type of work before. On her first day， after showing her to her desk and intro due ing her to colleagues， the director gives her a town map and a list of the n

36、ames of the families she will be responsible for， and wishes her luck. After lunch， Elaine sets out to contact the families， worried about what she＇ll door say when she meets them. Mark has a degree similar to Elaine＇s， and has just been hired by Gooseneck. On his first day， he learns that his job w

37、ill consist of training for the next week. Mark spends two days going on family visits with experienced staff members， and discusses with them what they did and why. He role-plays some situations with other staff members， and gets some direct instruction from them. By the following week， when he＇s o

38、n his own， he feel she has a pretty good idea of what he needs to do， and how to go about it. And he knows that his training will continue. Which situation would you rather be in， being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do? 21.

39、What are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations that do similar community work. [答案]C 22. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Socio

40、logy degree. [答案]A 23. Which of the following statements is TRUE according to the passage? A. Elaine has done this type of community work so her organization doesn＇t provide staff training. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end. [答案]B 24.

41、How is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. [答案]C 25. What is the main idea of

42、the passage? A. The importance of training. B. Different training ways. C. Elaine＇s and Mark＇s work experience [答案]A 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2 One morning， Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows， but

43、pushed together to make eight bigger desks. She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter， ”said Wu.“What＇s more， we can come up with our own

44、 ideas and learn more through discussion. It＇s a better way to study.” Li Yu liked it，too.“Group members first discuss，”he said，“and then present to the whole class. It makes us believe in ourselves.”This was part of a reformat Li＇s school. The school made this reform because they wanted to offer st

45、udents easier ways to study and more chances to discuss. “Our school hopes to improve students＇ abilities to study by themselves and work in groups.” said Zhang Ming， an English teacher. However， the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would ha

46、ve been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better ways to teach more effectively. “The reform demands more， but I＇m sure it is helpful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after t

47、he new classroom arrangement. [答案]T 27. The school made the reform in order to offer students more seats to study. [答案]F 28. The reform has demanded more from teachers. [答案]T 29. Wu Liang and her classmates like the new classroom arrangement. [答案]F 30. The best title of this passage maybe New Look i

48、n Class [答案]T 四、翻译(共计20分，每小题4分) 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答匙纸上。 31.As a general rule， it is better to focus on the content of a presentation as a means of attracting your audience＇s attention. A.一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B.一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C.一般而言，最好把重点放在讲解的内容上，

49、借此来吸引观众的注意。 [答案]C 32. They are willing to understand their partner＇s position first before trying to get understood. A.在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B.在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C.他们愿意去了解对方的立场但必须先想明白。 [答案]B 33. We should present data in tables or charts so that the report may not be boring with fac

50、ts alone. A.我们应该用表格或图表来呈现数据以便报告不因为仅有事实面枯燥乏味。 B.我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。 C.我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。 [答案]A 34.A bad hire not just wastes your time and money， but also impacts the team spirit and company morale. A.坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。 B.招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士

51、气。 C.浪费时间和金钱的招聘是不合格的，面且对公司团队精神和士气也会影响。 [答案]B 35.I don＇t know why he is late， he might have had an accident. A.我不知道他为何没有迟到，很有可能通上了事故。 B.我不知道他为何迟到，一定是遇上了事故。 C.我不知道他为何迟到，可能遇上了事故。 [答案]C 2020年7月试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。 1.--Should I leave earlier tomorrow morning? -

52、-__________________ A.Yes， it’s better to leave earlier to avoid the morning traffic. B.Yes， you will. C.No， you shouldn＇t. [答案]A 2.--How are you feeling now? --__________________ A.Much better. B.It＇s OK. C.Thank you. [答案]A 3.--What time does the train leave? --__________________ A.On Tuesday. B.In

53、 the morning. C.At half past five. [答案]C 4.--Good morning， Sunshine Community Center!May I help you? --__________________ A.I＇d like to book one air ticket. B.I＇m glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. [答案]C 5.--Would you mind filling the question

54、naire for me? --__________________ A.No problem. B.Sorry， I can＇t go there. C.I really appreciate that. [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。 6.One day， our dreams will_________reality. A.turnout B.turn into C.turn away [答案]B 7.I don’t know_________. I ju

55、st arrived here two minutes ago. A.what＇s going on B.how is going on C.who is going on [答案]A 8.Write the telephone number down_________you forget. A.on case B.in case C.under case [答案]B 9._________you prepare cross training plans， you need to consider both the company benefits and the employee benef

56、its. A.Although B.Even if C.As [答案]C 10.We think that Smith should be told about his_________condition as soon as possible. A.physic B.physic C.physical [答案]C 11.We should keep in mind_________the feedback is very helpful for planning future meetings and events. A.what B.that C.when [答案]B 12.I＇m wri

57、ting to_________a position as a computer engineer in your company. A.thank for B.wait for C.apply for [答案]C 13.We_________it very much that you’ve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise [答案]A 14.We feel_________with the inconvenience the serv

58、ice center brought us. A.disappointed B.worried C.surprised [答案]A 15.Customers_________refuse to filling the questionnaire are not permitted to buy the product. A.what B.which C.Who [答案]C 16.The music_________like the singing of a bird. A.hears B.sounds C.listens [答案]B 17.Our workers have been check

59、ing the heating system since you called us.I_________you it will perform well soon. A.argue B.affect C.assure [答案]C 18._________the fog， we should have reached the annual meeting site on time. A.Because of B.In spite of C.But for [答案]C 19.His action is always_________with his words. A.constant B.con

60、sistent C.continuous [答案]B 20.We have to_________our annual work report to the manager next week. A.hand in B.handout C.hands up [答案]A 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage l Angry customers tend to aim their dissatisfaction and complaints at staff members.If th

61、is happens to you，you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual.But if you wish to be successful in any business， then you have to learn how to handle angry customers.Listed below area few guidelines to help you devel

62、op your own personal strategy for dealing with angry customers： Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cu

63、stomer away happy. Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to understand why the customer is complaining， so that satisfactory steps can be taken. Show that you care：Use every opportunity to express your apology and underst

64、anding.You have to show that you will do everything within your power to try and resolve the situation.This exhibition of your concern will win the customer over.There will be a significant change in their behaviour. Control your anger and be patient.Learn to relax and calm yourself.Having patience

65、with your customers and with yourself will go along way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them.If you follow the above tips， you are on your way to succeeding in your c

66、areer. 21.At whom do angry customers tend to aim their dissatisfaction and complaints? A.Staff members. B.Company managers. C.Those who accompany them. [答案]A 22.When a customer shouts rudely at you， you should_______. A.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer [答案]C 23.The underlined sentence“Use your ears more than your mouth”means_______. A.Your mouth is not more important for you than your ears B.You should list