供应链管理英文ppt课件 ：Ch16-Ination-Technology-and-the

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1、Click to edit Master title style,Click to edit Master text styles,Second Level,Third Level,Fourth Level,Fifth Level,University of Science and Technology of China,4-,*,Chapter 16Information Technology and the Supply Chain,Supply Chain Management(3rd Edition),1-,1,Chapter 16Information Technol,Outline

2、,The Role of Information Technology in the Supply Chain,The Supply Chain IT Framework,Customer Relationship Management,Internal Supply Chain Management,Supplier Relationship Management,The Transaction Management Foundation,The Future of IT in the Supply Chain,Supply Chain Information Technology in P

3、ractice,2,OutlineThe Role of Information,Role of Information Technologyin a Supply Chain,Information is the driver that serves as the“glue”to create a coordinated supply chain,Information must have the following characteristics to be useful:,Accurate,Accessible in a timely manner,Information must be

4、 of the right kind,Information provides the basis for supply chain management decisions,Inventory,Transportation,Facility,3,Role of Information Technology,Characteristics of UsefulSupply Chain Information,Accurate,Accessible in a timely manner,The right kind,Provides supply chain,visibility,4,Charac

5、teristics of UsefulSupp,Use of Information in a Supply Chain,Information used at all phases of decision making:strategic,planning,operational,Examples:,Strategic:location decisions,Operational:what products will be produced during todays production run,5,Use of Information in a Suppl,Use of Informat

6、ion in a Supply Chain,Inventory:demand patterns,carrying costs,stockout costs,ordering costs,Transportation:costs,customer locations,shipment sizes,Facility:location,capacity,schedules of a facility;need information about trade-offs between flexibility and efficiency,demand,exchange rates,taxes,etc.

7、,6,Use of Information in a Suppl,Role of Information Technologyin a Supply Chain,Information technology(IT),Hardware and software used throughout the supply chain to gather and analyze information,Captures and delivers information needed to make good decisions,Effective use of IT in the supply chain

8、 can have a significant impact on supply chain performance,7,Role of Information Technology,The Importance of Informationin a Supply Chain,Relevant information available throughout the supply chain allows managers to make decisions that take into account all stages of the supply chain,Allows perform

9、ance to be optimized for the entire supply chain,not just for one stage leads to higher performance for each individual firm in the supply chain,8,The Importance of Information,The Supply Chain IT Framework,The Supply Chain Macro Processes,Customer Relationship Management(CRM),Internal Supply Chain

10、Management(ISCM),Supplier Relationship Management(SRM),Plus:Transaction Management Foundation,Figure 16.1,Why Focus on the Macro Processes?,Macro Processes Applied to the Evolution of Software,9,The Supply Chain IT FrameworkT,Macro Processes in a Supply Chain(Figure 16.1),Supplier Relationship Manag

11、ement(SRM),Internal Supply Chain Management(ISCM),Customer Relationship Management(CRM),Transaction Management Foundation(TFM),10,Macro Processes in a Supply Ch,Customer Relationship Management,The processes that take place between an enterprise and its customers downstream in the supply chain,Key p

12、rocesses:,Marketing,Selling,Order management,Call/Service center,11,Customer Relationship Manageme,Internal Supply Chain Management,Includes all processes involved in planning for and fulfilling a customer order,ISCM processes:,Strategic Planning,Demand Planning,Supply Planning,Fulfillment,Field Ser

13、vice,There must be strong integration between the ISCM and CRM macro processes,12,Internal Supply Chain Manageme,Supplier Relationship Management,Those processes focused on the interaction between the enterprise and suppliers that are upstream in the supply chain,Key processes:,Design Collaboration,

14、Source,Negotiate,Buy,Supply Collaboration,There is a natural fit between ISCM and SRM processes,13,Supplier Relationship Manageme,The Transaction Management Foundation,Enterprise software systems(ERP),Earlier systems focused on automation of simple transactions and the creation of an integrated meth

15、od of storing and viewing data across the enterprise,Real value of the TMF exists only if decision making is improved,The extent to which the TMF enables integration across the three macro processes determines its value,14,The Transaction Management Fou,The Future of IT in the Supply Chain,At the hi

16、ghest level,the three SCM macro processes will continue to drive the evolution of enterprise software,Software focused on the macro processes will become a larger share of the total enterprise software market and the firms producing this software will become more successful,Functionality,the ability to integrate across macro processes,and the strength of their ecosystems,will be keys to success,15,The Future of IT in the Supply,Supply Chain Information Technology in Practice,Select an IT system